Using the ServiceCloud means creating a place to map and realise your entire service processes according to your ideas. Via the omnichannel solution, your customers have various channels such as email, telephone or live chat at their disposal to contact you. Best of all: the service employee has all the relevant information in his service console at a glance to process the request.
Offer your customers effective self-service through seamless integration with the Salesforce ExperienceCloud. Provide valuable information such as FAQs or how-to guides for common service issues and help your customers support each other and solve simple problems themselves.
Increase your productivity and reduce your costs in service. Optimize your entire service processes with our help and benefit from automation and the resulting reduction of workload for your employees.
For more information about the cloud click here.
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